RULES ON THE PURCHASE AND SALE OF GOODS

1. GENERAL PROVISIONS

1. 1. These Terms and Conditions of Sale and Purchase of Goods, together with the other documents referred to in these Terms and Conditions (hereinafter referred to as the ” Terms and Conditions“), constitute a binding legal document for the Parties, which sets out the rights, duties and responsibilities of the Buyer and the Seller in relation to the purchase of Goods by the Buyer in the e-shop www.sincereskin.lt (hereinafter referred to as E-shop ). The Seller undertakes to deliver the Goods to the Buyer in accordance with these Conditions and the Buyer undertakes to accept the Goods ordered and to pay for them in accordance with these Conditions.
  2. By using the Online Shop and ordering Goods from it, as well as by creating an Account, you confirm that you are aware of these Terms and Conditions and the Buyer’s rights and obligations set out therein, and agree to unconditionally and irrevocably abide by them. If the Buyer does not agree to assume and comply with all the obligations set out in these Terms and Conditions, the Buyer shall not be entitled to use the E-Shop, register an Account and purchase Goods therein.
  3. Capitalised terms used in these Rules shall have the meanings set out below:
    1. Rules – the Rules contained in this E-shop are a binding legal document for the Parties, which establishes the terms and conditions for the use of the E-shop and the purchase and sale of the Goods offered therein, as well as the rights, obligations and liability of the Parties for violation of these Rules.
    2. Goods – the items offered for purchase or sold to the Buyer through the Seller’s administered E-shop.
    3. Seller – MB “Terra agora”, legal code 306654700, store address I. Simonaitytės g. 9-12, Vilnius, Lithuania. Data about the Seller are collected and stored in the Register of Legal Entities, the registry manager is the State Enterprise Centre of Registers. More information about the Seller is available in the E-shop section About us and Contact.
    4. Buyer – a natural person who uses the Online Shop and purchases Goods therein for purposes unrelated to his/her business, trade, craft or profession (consumer purposes).
    5. Account – the result of the Customer’s registration in the E-Shop, which creates a personal account of the Customer that stores his/her personal data and order history.
    6. Personal Data means any information collected by the Seller about the Buyer or its representative (natural person) as defined in Article 4(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation).
    7. The parties are the Seller and the Buyer.
  4. The Purchase and Sale Contract for the purchase of a specific Product shall be deemed to be concluded from the moment when the Buyer has created a shopping cart in the E-Store, indicated the delivery address or registered to the Account, selected the payment method and confirmed that he/she has read these Terms and Conditions, confirms the order of the Goods, and pays for it in accordance with the procedure set out in these Terms and Conditions.
  5. The Seller processes the Buyer’s Personal Data in accordance with the Privacy Policy. The Personal Data Protection and Privacy Policy contains important provisions of the Terms and Conditions, and it is recommended that the Buyer reads it carefully to make sure that all the provisions of the Privacy Policy are understood and accepted by the Buyer, in the section of the Online Shop Privacy Policy.
  6. These Rules have been drawn up in accordance with the Civil Code of the Republic of Lithuania (Žin., 2000, Nr. 74-2262), the Law on Consumer Rights Protection of the Republic of Lithuania (Žin, 1994, No. 94-1833; 2000, No. 85-2581; 2007, No. 12-488) and the Retail Trade Rules approved by the Resolution of the Government of the Republic of Lithuania No. 697 of 11 June 2001 “On Approval of the Retail Trade Rules” (Žin., 2001, No. 51-1778; TAR, 28-07-2014, No. 2014-10565), in accordance with other legal acts of the Republic of Lithuania, and with the well-established good business practice of sale of purchase of goods. If any provision of these Terms and Conditions contradicts the legislation of the Republic of Lithuania or for any reason becomes wholly or partially invalid, it shall not invalidate the remaining provisions of these Terms and Conditions.
  7. The Seller reserves the right to change, amend or supplement these Terms and Conditions at any time. The Buyer shall be informed of any changes to the Terms and Conditions in the Online Shop. Changes to the Terms and Conditions shall come into force after their publication in the Online Shop. The version of the Terms and Conditions in force at the time of confirmation of the order shall apply to the Buyer when shopping in the Online Shop.

2. THE GOODS, THEIR PRICE AND PAYMENT AND DELIVERY ARRANGEMENTS

1. 1. All information about the Goods, their price and the manufacturer’s warranty period, if any, applicable to the Goods shall be indicated in the descriptions of the Goods available in the Online Shop. The photographs of the Goods in the E-shop are for illustrative purposes only and the colours, inscriptions, parameters, dimensions, sizes, functions, packaging and/or any other features of the Goods may appear differently from the actual Goods due to their visual characteristics, and the Buyer should therefore always refer to the information on the Goods in the product descriptions of the specific Goods offered in the E-shop in order to purchase the Goods.
  2. The price of the Goods in the E-shop shall be quoted in euros, including the VAT rate and other taxes, if any, applicable at the time in accordance with the legislation in force, as well as the discount applied to the price of the Goods, if any.
  3. The Buyer may pay for the Goods by one of the following methods offered at the time of ordering:
    1. using online banking;
    2. payment card;
    3. in the other ways specified in the Online Shop.
  4. The Seller shall confirm the order of the Goods when the Buyer has paid for the Goods in the manner set out in Clause 2.3 of the Terms and Conditions and shall inform the Buyer of the confirmation of the order of the Goods by e-mail specified in his Account.
  5. By accepting the Terms and Conditions, the Buyer agrees that in exceptional circumstances the Seller may not confirm an order for Goods or may cancel and void an order for Goods that has been confirmed, if the Seller has not confirmed an order for Goods due to the use of the Email. technical error in the information systems of the Seller’s online shop, correction of obvious (erroneous) errors or other objective material reasons beyond the Seller’s control (with evidence supporting such reasons), when the Product specified in the Product description is not available in the Seller’s warehouses and delivery from the manufacturer will take a disproportionate amount of time, and/or when the specified Product is no longer manufactured, and/or the price of the Product has changed. The Buyer shall be immediately informed of the termination or cancellation of the order or of the cancellation of the confirmation, or of the change in the delivery date, price or other conditions of the Goods, at the e-mail address specified in his Account or at the time of ordering the Goods. In the event of any change in the delivery terms, price or other conditions of delivery of the Goods, the Seller undertakes to contact the Buyer immediately to agree on the delivery terms and other conditions. In the event of cancellation of an order in accordance with the procedure set out in this clause, the Seller undertakes to reimburse the Buyer for all sums paid by the Buyer in respect of such cancelled order.
  6. By accepting the Terms and Conditions, the Buyer agrees that the purchase documents for the Goods, i.e. the VAT invoice, may be physically presented to the Buyer at the time of delivery of the Goods. The VAT invoices shall state the details of the Seller, the Goods selected, the quantity of the Goods, the discounts to be granted, the final price of the Goods, including all taxes, and any other necessary particulars required to be provided as approved by the legislation governing accounting records.
  7. The Goods shall be delivered to the Buyer by one of the following methods selected by the Buyer at the time of placing an order for the Goods:
    1. Post office delivery service;
    2. Home delivery service.
  8. The price of the delivery service is quoted at the time of ordering the Goods.
  9. The Buyer undertakes to specify the exact delivery address of the Goods when selecting the home delivery service when ordering the Goods. If the Buyer does not accept the Goods in person when they are delivered to the address specified by the Buyer, the Seller shall have the right to hand over the Goods to another third party at the address specified by the Buyer, and the Buyer shall not have the right to claim from the Seller for the delivery of the Goods to an unsuitable person.
  10. The Seller shall deliver the Goods to the Buyer in accordance with the E-shop section Terms of delivery terms and conditions. The delivery terms shall not apply in cases where the Seller’s warehouse does not have the required Goods and the Buyer is informed of a shortage of the Goods ordered. By accepting these Terms and Conditions, the Buyer agrees that in exceptional circumstances the delivery of the Goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such event, the Seller undertakes to contact the Buyer immediately to agree on the delivery terms and other conditions.
  11. At the time of handing over the Goods to the Buyer, the Buyer shall, together with the Seller’s representative or courier, inspect the condition of the consignment and the Goods, and sign the consignment handover and acceptance document. After the Buyer has signed the document of delivery and acceptance of the consignment, the Goods shall be deemed to have been handed over in a proper condition, free from any defects not attributable to manufacturing defects, and free from any inconsistencies in the assembly of the Goods (which can be detected by an external inspection of the Goods). If the Buyer notices that the packaging of the Goods is damaged (crumpled, wet or otherwise externally damaged), the Goods are damaged and/or the Goods are not in the right condition, the Buyer shall note this in the handover/acceptance document, in the presence of the courier, as well as in the free-form consignment and/or Goods Damage/Incompatibility Report. If the Buyer fails to do so, the Seller shall be exempt from liability for damage to the Goods, where such damage is not due to a manufacturing defect, as well as for non-conformity of the Goods with respect to the assembly of the Goods, provided that such non-conformity can be detected by an external inspection of the Goods.
  12. The risk of accidental loss or damage to the Goods shall pass to the Buyer from the time of delivery of the Goods to the Buyer.
  13. If the Buyer has paid for the Goods and the delivery of the Goods, but fails to collect the Goods within the time limit or fails to deliver the Goods to the Buyer, the Parties shall agree within 5 working days on another time and/or method of delivery of the Goods, in which case the Buyer shall bear the additional costs of delivery of the Goods (if any). In the event that the Buyer cannot be contacted within 5 working days or the Goods are not redelivered to the Buyer or the Buyer fails to redeliver the Goods, the order for the Goods shall be deemed to have been automatically cancelled and the Buyer shall be refunded the money paid for the Goods, less the bank transfer fee (if applicable) and the delivery fee (if applicable).
  14. If the Buyer has not paid for the Goods and the Goods are not collected within the time limit or cannot be delivered to the Buyer, the order for the Goods shall be deemed to be automatically cancelled.

3. ORDERING THE GOODS AND THE MOMENT OF CONCLUSION OF THE SALES CONTRACT

1. 1. The Purchase and Sale Contract for the purchase of a specific Product shall be deemed to be concluded from the moment when the Buyer has created a shopping cart in the E-Store, indicated the delivery address or registered for an Account, selected the payment method and confirmed that he/she has read these Terms and Conditions, confirms the order of the Goods, and pays for it in accordance with the procedure set out in these Terms and Conditions. If the Buyer fails to pay for the Goods ordered, the contract of sale of the Goods shall be deemed not to have been concluded.
  2. By ordering the Goods and confirming that he/she has read these Terms and Conditions, the Customer declares that he/she has the right to purchase the Goods in the E-shop in accordance with the procedures set out in these Terms and Conditions and confirms that he/she has provided his/her personal data in the order of the Goods.
  3. The Seller’s ordering procedure shall give the Buyer the opportunity to check and correct errors before placing an order for Goods for execution. The Seller recommends that Buyers carefully check the Goods order submitted for execution.
  4. After the Buyer has placed an order for the Goods for execution and has paid for it in accordance with the procedure set out in Clause 2.3 of these Terms and Conditions, the Seller shall send the Buyer a confirmation of the execution of the order for the Goods by e-mail and/or SMS to the e-mail address and/or SMS message specified in the Account.
  5. When the Seller has fulfilled the order, the Buyer shall be informed by e-mail and/or SMS message specified in the Account about the fulfilment of the order and the dispatch of the Goods.
  6. The order is registered and stored in the E-shop’s database and can be viewed in the Buyer’s Account.
  7. The Buyer understands that confirmed Orders for Goods are ready for immediate dispatch and are handed over for shipment, and therefore cancellation (cancellation) or adjustment of paid Orders for Goods is not possible.
  8. Unpaid orders, except if the Buyer chooses to pay in the Seller’s store, shall be cancelled automatically 24 hours after such order has been placed if the Buyer does not contact the Customer Service Department within this period and does not agree on the payment for the Goods.
  9. The Seller reserves the right to reject an order for Goods placed by the Buyer with the Seller for execution, or an individual Good in a joint order for Goods, if it is not in a position to sell the Goods, and shall immediately inform the Buyer of this by e-mail and telephone or by SMS to the Buyer’s Account and shall refund to the Buyer the price of the Goods paid by the Buyer within a period of no more than fourteen (14) calendar days, when:
    1. The Goods are not in the Seller’s warehouse or are no longer available due to circumstances beyond the Seller’s control;
    2. due to a technical error in the E-shop system related to the price of the Product in the E-shop

4. PRODUCT QUALITY GUARANTEE AND SHELF LIFE

1. 1. The Seller warrants that the Goods offered for purchase in the Seller’s Online Shop are of satisfactory quality:
    1. corresponds to the description of the Goods provided by the Seller and has the same characteristics as the Goods that the Seller has provided as a sample or model when advertising or offering to purchase the Goods in the Online Shop;
    2. is suitable for the type of use for which this type of product is normally used;
    3. corresponds to the quality characteristics which are generally characteristic of goods of the same nature and which the Buyer may reasonably expect from the nature of the goods and from the public statements, including advertising and labelling, made by the manufacturer of the item, its representative or the Seller, as to the particular characteristics of the item.
  2. The Seller shall not be liable for the fact that the size, shape, colour or other parameters of the Goods offered for purchase in the E-shop in the photographs may not correspond to the size, shape, colour or other parameters of the actual Goods, due to the characteristics of the display used by the Buyer or other technical reasons. In order to purchase the Goods, the Buyer should in all cases refer to the information about the Goods as set out in the description of the particular Goods offered in the E-Shop (for more details, see paragraph 2 of the Regulations).
  3. The quality guarantee provided by the Seller does not limit or restrict the rights of consumers under the legislation of the Republic of Lithuania in the event of the purchase of a product or service of inferior quality.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

1. 1. The Buyer shall have the right to use the Email. Shop and purchase Goods therein in accordance with these Terms and Conditions and require the Seller to fulfil the obligations assumed by these Terms and Conditions.
  2. By using the Online Shop, creating an Account and purchasing the Goods offered in the Online Shop, the Customer confirms that he/she is a natural person of legal capacity and/or legally representing the third party on whose behalf he/she is acting and undertakes:
    1. provide your correct email address and contact telephone number, and any other contact information that is required to use the EHR. Shop as a registered user or to formulate and place an order for the Product. It is prohibited to register an Account on the E-shop. Store using someone else’s data;
    2. not to breach the obligations set out in these Conditions and not to abuse the Buyer’s rights under these Conditions;
    3. to use the Online Shop in a fair and equitable manner, not to interfere with the operation and stability of the Online Shop and/or not to copy the contents of the Online Shop, not to remove copyright or trademarks from any copies of the contents of the Online Shop, not to create an electronic or manually reconstructed database on the basis of the contents of the Online Shop, not to host the contents of the Online Shop on other websites, and not to modify the contents of any documents downloaded from the Online Shop;
    4. not to use any automated tools and/or additional computer hardware and/or software for viewing and/or saving data, as well as not to use any tools designed to process the content and/or design of the E-Shop and/or the descriptions and photos of the Goods, or to copy, encrypt, reprogram, transfer, redirect them in a manner different from that permitted by the E-Shop functionalities;
    5. protect the Buyer’s login data from third parties, except for persons authorised by the Buyer to represent the Buyer in the use of the Online Shop and the purchase of Goods therein, and in the event of its loss or if it has become known to third parties and/or the unauthorised disclosure, theft or unauthorised use of the login data, immediately inform the Seller.
    6. inform the Seller of any change in the Buyer’s data provided for the purposes of registration in the E-Shop or update them independently in the Buyer’s E-Shop Account;
    7. to pay the Seller for the Goods ordered in the E-shop and other paid services in accordance with the procedure set out in these Terms and Conditions;
    8. inspect the purchased Goods and make sure that the Goods received are the Goods ordered by the Buyer before using them, including assembling, installing, etc. (for more details, see Clause 2.11 of the Terms);
    9. must comply with other obligations set out in these Rules and the legislation of the Republic of Lithuania.
  3. The Seller undertakes to comply with the obligations set out in these Terms and Conditions and to enable the Buyer to use the E-Shop properly and to use its best efforts to ensure that the E-Shop operates smoothly and is always available to the Buyer.
  4. The Seller undertakes to respect the privacy of the Customers and to process their Personal Data strictly in accordance with the legal requirements and the Privacy Policy adopted by the Seller.
  5. The Seller shall have the right, at its sole discretion, to temporarily restrict or terminate the Buyer’s use of the E-Shop and the purchase of the Goods, including by changing any information provided by the Buyer on the E-Shop, or by cancelling the Buyer’s E-Shop Account, and by prohibiting the Buyer from re-registering on the E-Shop, where:
    1. The Buyer violates these Rules and/or performs any other prohibited actions which are contrary to the legislation of the Republic of Lithuania and/or good morals and ethics or otherwise violates the rights of third parties;
    2. The Seller shall carry out maintenance and/or upgrades to the E-Shop;
    3. The Buyer, by using the E-Shop, may cause (preventive) or cause damage to the Seller, its reputation, other Buyers and/or third parties, and/or where it is necessary for the protection of the Seller’s, other Buyers’ and/or third parties’ rights and legitimate interests.
  6. The Seller shall have the right to use third parties to carry out any acts in connection with these Terms and Conditions and to assign its rights and obligations under these Terms and Conditions to third parties without notice to the Buyer.

6. EXCHANGE AND RETURN OF GOODS, WITHDRAWAL FROM THE CONTRACT

1. 1. The Buyer shall have the right to withdraw from the Purchase and Sale Contract within 14 (fourteen) calendar days and return or replace the Goods of a suitable quality, without giving any reason and without incurring any other costs, except for the exceptions provided for in Clause 6.9 of these Terms and Conditions, in accordance with the procedure for exercising this right set out in Clause 6.3 of these Terms and Conditions.
  2. The Buyer’s right to withdraw from the Contract and to return or replace Goods of satisfactory quality does not apply to sale and purchase contracts (orders for Goods) for:
    1. Goods made to the Buyer’s specific instructions, which are not pre-manufactured and which are made in accordance with the Buyer’s personal choice or instruction, or Goods which are expressly tailored to the Buyer’s personal needs;
    2. packaged Goods that have been unpacked after delivery and are unsuitable for return for health or hygiene reasons;
    3. Goods which, by their nature, are indistinguishable from other goods after delivery.
  3. The Buyer wishing to exercise the right of withdrawal provided for in Clause 6.1. of these Terms and Conditions shall, not later than within 14 (fourteen) calendar days from the day on which the Buyer accepts the ordered Goods or, in the case of more than one Goods ordered in a single Goods order, from the day on which the Buyer accepts the last Goods ordered in a single Goods order, provide the Seller with the following information by e-mail. The Seller shall send to the e-mail address indicated in the e-shop a free-form request for the return or replacement of the Goods, together with a copy of the document confirming the payment of the Goods (VAT invoice or payment transaction statement).
  4. If the Buyer exercises its right of withdrawal in accordance with the procedure set out in Clause 6.3 hereof, the obligations of the Parties to perform the Sale and Purchase Agreement shall cease, with the exception of the Buyer’s obligation to perform the Sale and Purchase Agreement in accordance with the procedure set out in Clauses 6.5. to 6.6 hereof. 6.6 – 6.7 of these Terms and Conditions to return the Goods to the Seller in accordance with the procedure set out in Clauses 6.6 – 6.6 of these Terms and Conditions to the Seller (if the Goods were received prior to the exercise of the right of withdrawal) and to settle with the Seller for the services rendered to the Buyer or the Goods acquired under the Additional Contracts (if the Buyer had been provided with the services rendered to the Buyer prior to the exercise of the right of withdrawal or the Goods acquired under the Additional Contracts), as well as to repay to the Seller the monies paid for the Goods and the cost of their delivery to the Buyer, in accordance with the procedure set out in Clauses 6.7 of these Terms and Conditions.
  5. Where the Buyer exercises its right of withdrawal in accordance with the procedure set out in Clause 6.3 of these Terms and Conditions, ancillary contracts under which the Buyer purchases goods or services in connection with an existing sales contract and those goods or services are supplied by the Seller or by any other person in accordance with the Seller’s agreement shall be automatically terminated at no additional cost to the Buyer. The Buyer shall be obliged to reimburse the Seller on a pro rata basis for the services or goods acquired under the additional contracts and provided before the Buyer has given the Seller a notice of withdrawal in accordance with the procedure set out in Clause 6.3 of these Conditions.
  6. The Buyer, having submitted a request for return or replacement of the Goods in accordance with these Rules, shall immediately, but not later than within 14 (fourteen) calendar days from the date of submission of such request to the Seller, send or hand over the returned Goods to the Seller or another person authorised by the Seller at the Buyer’s own cost. The Buyer shall bear all direct costs of returning the Goods.
  7. If the Buyer returns the Goods in accordance with the procedure provided for in Clause 6.6 of these Terms and Conditions, the Seller shall refund to the Buyer, not later than within 14 (fourteen) calendar days from the date of receipt of the returned Goods, after assessing their quality, all the monies paid by the Buyer for the Goods, except for the exceptions provided for in Clause 6.9 of these Terms and Conditions, as well as the costs of delivery of the Goods to the Buyer, except for the additional costs incurred by the Buyer for choosing a method of delivery that is different from the least expensive method of delivery of the Goods normally proposed by the Seller.
  8. The Goods returned by the Buyer must be undamaged, in their original, neat and tidy packaging (with authentic labels, protective bags and in the complete set, with all accessories as sold, with instructions and warranty document (if any), without loss of merchantable appearance (labels intact, protective film not torn off, etc.) and unused.
  9. The Seller shall have the right to refuse to accept the Goods returned by the Buyer if the returned Goods do not comply with the requirements set out in Clause 6.8 of these Rules due to the Buyer’s actions that are not necessary to determine the nature, characteristics and performance of the Goods, or if the Goods are not suitable for return on the grounds set out in Clause 6.2 of these Rules.
  10. If the Buyer purchases Goods of inadequate quality, the defects shall be eliminated, the defective Goods shall be replaced or returned in accordance with the procedure set out below and in accordance with the requirements of the legislation of the Republic of Lithuania.
  11. If the Buyer has purchased Goods of inadequate quality and has indicated this in the Goods transfer and acceptance document (see page 2.11 of the Rules) or if the inadequate quality of the Goods is manifested by a manufacturing defect present at the time of purchase of the Goods or by a failure to comply with the manufacturer’s specifications, the Buyer may return the Goods and, at its option, may require the Seller to:
    1. remedy the defects in the Goods within a reasonable time, free of charge, if the defects can be remedied;
    2. reduce the price of the Goods accordingly;
    3. replace the Goods with similar Goods of the same quality, unless the defects are minor or due to the fault of the Buyer;
    4. refund the price paid for the Goods and withdraw from the contract of sale, where the sale of Goods of inadequate quality constitutes a material breach of the contract of sale;
    5. unilaterally terminate the contract of sale, unless the defect in the Goods is minor, and demand a refund of the price paid.
  12. The Buyer may choose only one of the remedies provided for in Clause 6.11 of these Conditions and must notify the Seller of his choice by informing the Seller in accordance with the procedure set out in Clause 6.13 of these Conditions. If, after the Buyer has chosen the remedy provided for in Clause 6.11 of the Conditions, the Seller is unable to implement it, the Seller shall offer an alternative remedy provided for in Clause 6.11 of the Conditions. The Buyer shall not be entitled to change the chosen remedy. The Buyer shall not have the right to unilaterally terminate the contract of sale if the defect is minor.
  13. The Buyer wishing to exercise the right to return the Goods of unsatisfactory quality provided for in Clause 6.11 of these Terms and Conditions shall submit to the Seller a free-form application for the return of the Goods of unsatisfactory quality to the e-mail address specified in the E-shop, indicating the choice of one of the methods of the remedies provided for in Clause 6.11 of the Terms and Conditions, and submit to the Seller a copy of a document confirming the payment of the Goods (a copy of a VAT invoice or a statement of a payment transaction) together with the request.
  14. The Buyer shall be refunded the money for the defective Goods within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification of the defective Goods, and if the Goods have not been returned to the Seller by the Buyer, the time limit provided for in this clause shall be calculated from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer’s bank account unless otherwise agreed between the Buyer and the Seller.

7. ACCOUNTABILITY

1. 1. The Seller is responsible for the E-Commerce. Shop and disruptions in the provision of services and the resulting damage to the Buyer or third parties only if such damage is caused by the Seller’s intentional actions.
  2. The Buyer shall be liable for any unlawful acts committed through the use of the Online Shop, including but not limited to the accuracy of the Personal Data provided by the Buyer at the time of registration of the Account and/or ordering of the Product. The Buyer understands and acknowledges that he is responsible for the transmission of his data, including Personal Data, to third parties. If a third party uses the E-Shop (using the Customer’s data), the Seller shall be deemed to be the Customer and the Customer shall be responsible for all the obligations related thereto.
  3. The Seller shall not be liable for the omission of the E-shop and for the failure to provide or inadequate provision of the services and/or damage caused to the Buyer, if this is due to the fault of third parties or due to circumstances beyond the Seller’s reasonable control and control to foresee and to prevent the occurrence of these circumstances or their consequences.
  4. The Seller shall be exempt from any liability in cases where the Buyer suffers losses as a result of the Buyer’s failure to actually read these Terms and Conditions, the Privacy Policy and/or other information provided to the Buyer in the description of a specific Product in the E-Store.

8. FINAL PROVISIONS

1. The Parties may exchange information electronically, and such exchange of information will be deemed to be proper and to be equivalent to a written document. All communications relating to the use of the E-shop services and/or the execution of the contracts for the purchase and sale of Goods shall be conducted as follows:
  1. The Buyer shall send all notifications, requests, demands and questions to the following e-mail address. In the Shop environment Contact to the e-mail address indicated;
  2. The Seller shall send all notices and other information to the Buyer to the email address specified in the Buyer’s Account or in the Product order, which shall be deemed to have been received by the Buyer 12 hours after the time of sending it;
  3. The Buyer shall also be deemed to have been duly informed of the Seller’s notifications under these Terms and Conditions if the relevant information is provided to the Buyer by a call and/or SMS to the telephone number specified in the Buyer’s Account or at the time of placing an order for Goods.
2. The Rules are drawn up in accordance with the legislation of the Republic of Lithuania.
3. Any disagreements arising from the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement within 14 (fourteen) calendar days, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
4. The Buyer, who disagrees with the Seller’s response to the Buyer’s written complaint, may submit his/her request/complaint regarding the Goods purchased in the E-shop to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail: [email protected], tel. 85 262 67 51, fax. (85) 279 1466, on the website www.vvtat.lt (as well as the territorial units of the State Consumer Rights Protection Service in the districts) or by filling in the application form on the EGS platform https://ec.europa.eu/odr/.

Limitation of liability

Before using any cosmetic product sold in our online shop, please read the ingredients carefully. Make sure you are not allergic or sensitive to any of the ingredients. Products may contain substances that may cause skin irritation or allergic reactions in some people. If you are unsure about the compatibility of a product with your skin, we recommend that you perform a skin sensitivity test on a small area of your body before use.

All descriptions of cosmetic ingredients in this e-shop are for information purposes only. While we endeavour to ensure that the information provided is correct and up-to-date, we accept no liability for any errors or inaccuracies in the information, nor shall we be liable for any consequences that may arise from relying on this information. Before using any products, always check the label and instructions for use directly on the product packaging or contact the manufacturer for complete and reliable information.

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