PRIVACY POLICY

1. GENERAL PROVISIONS

MB “Terra agora” (hereinafter – the Company) is the controller of the personal data processed within it, ensuring that personal data in the Company is processed in compliance with the personal data protection requirements applicable to data controllers (GDPR and the legal acts of the Republic of Lithuania). This Privacy Policy applies when you provide us with your personal data through the website https://sincereskincare.com/ (hereinafter – the Website).

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy. Please note that this policy applies only to this Website. We are not responsible for the privacy practices of third-party websites to which links on our page may lead.

Information about the Data Controller:

• MB “Terra agora”
• Legal entity code: 306654700
• Address: I. Simonaitytės g. 9-12, Vilnius, Lithuania
• Email: info@sincereskin.lt

2. METHODS AND PURPOSES OF DATA COLLECTION

We collect personal data from our customers through registration forms, during the purchase process, via newsletter subscription forms, and when you contact us by email.

Purposes of data processing and collected data:

• For the purpose of ordering, selling, and delivering goods: name, surname, address, email address, phone number.
• For the purpose of generating and delivering Multi-purpose vouchers (gift cards): name (if provided), email address.
• For the purpose of direct marketing (with consent): name, surname, email address.
• For the purpose of website administration and diagnostics: IP address, visit statistics (using cookies).

3. USE AND TRANSFER OF PERSONAL DATA

Your data is used for concluding contracts, fulfilling orders, providing goods and digital content (vouchers), and for customer service.

Your personal data will not be transferred to third parties, except for the following necessary cases:

• To partners providing delivery services (e.g., Omniva, DPD, LP Express) – only to the extent necessary for delivery.
• To partners providing payment collection services (e.g., Montonio, Stripe).
• To persons providing IT system maintenance, accounting, and legal services (only to the extent necessary to perform the service).
• To law enforcement agencies, if required by the laws of the Republic of Lithuania.

When using “Google Analytics” services, data may be transferred to service providers outside the EU/EEA, ensuring an adequate level of data protection in accordance with the standard contractual clauses approved by the European Commission.

4. DIRECT MARKETING

Your data is used for direct marketing purposes only upon receiving your prior consent. You may opt-out of newsletters at any time by clicking the “Unsubscribe” link at the bottom of the email or by notifying us via email at info@sincereskin.lt.

5. DATA RETENTION PERIODS

We store personal data for no longer than is necessary for the specified purposes:

• Financial accounting data (invoices, orders): 10 years (in accordance with the laws of the Republic of Lithuania).
• Direct marketing data: 3 years from the receipt of consent or until the withdrawal of consent.
• Inquiry data (non-customers): up to 1 year.

6. YOUR RIGHTS

You have the right to access your data, request corrections, deletion (“the right to be forgotten”), restriction of processing, or to object to its processing. Please submit requests signed (physically or by e-signature) via email to info@sincereskin.lt. We will provide a response within 30 calendar days.

If you believe that your data is being processed unlawfully, you have the right to contact the State Data Protection Inspectorate (www.ada.lt).

7. COOKIE POLICY

Cookies help ensure the smooth operation of the Website and allow us to analyze user behavior. The following types are used:

• Strictly Necessary Cookies: essential for the operation of the Website and shopping cart functionality. These are used without specific consent.
• Analytical and Advertising Cookies: used to collect statistics and personalize advertising. These cookies are used only after receiving your consent via the cookie selection window.

You can manage cookie settings in your browser or through the Website’s cookie banner.

8. CHANGES TO THE PRIVACY POLICY

The Company has the right to unilaterally change this Privacy Policy. Changes take effect from the moment they are published on the Website.

9. CONSENT

By providing your data during purchase or registration, you confirm that you agree with this Privacy Policy and the terms of data processing specified herein.

Last updated: 2026-02-07