TERMS AND CONDITIONS OF PURCHASE AND SALE

1. GENERAL PROVISIONS

1.1. These Terms and Conditions of Purchase and Sale (hereinafter – the Rules) are a legally binding document for the Parties, establishing the rights, obligations, and responsibilities of the Buyer and the Seller when purchasing Goods in the e-shop www.sincereskincare.com (hereinafter – the E-shop).

1.2. By using the E-shop, creating an Account, or placing an order, you confirm that you have read the Rules and agree to comply with them. If you do not agree to these Rules, you do not have the right to use the services of the E-shop.

1.3. Definitions used in these Rules:

• Seller – MB „Terra agora“, legal entity code 306654700, registered office address I. Simonaitytės g. 9-12, Vilnius, Lithuania.

• Buyer – a natural person purchasing Goods for personal needs not related to business or profession (consumer).

• Goods – cosmetic products, accessories, and Multi-purpose vouchers (electronic gift vouchers) sold in the E-shop.

• Multi-purpose voucher – a digital voucher with a unique code that can be used to pay for Goods in the E-shop.

• Account – the result of the Buyer’s registration, where their personal data and order history are stored.

• Parties – the Buyer and the Seller together.

1.4. The Purchase-Sale Agreement is considered concluded from the moment the Buyer forms a shopping cart in the E-shop, provides delivery data, confirms acquaintance with the Rules, and completes the payment.

1.5. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. The Buyer is recommended to familiarize themselves with it in a separate section of the E-shop.

1.6. These Rules are prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on the Protection of Consumer Rights of the Republic of Lithuania, and the Retail Trade Rules. If any provision becomes invalid, it does not make the remaining parts of the Rules invalid.

1.7. The Seller reserves the right to change or supplement the Rules at any time. A new version of the Rules takes effect upon its publication in the E-shop. The version of the Rules that was in force at the moment of placing the order applies to the Buyer.

2. GOODS, THEIR PRICE, PAYMENT AND DELIVERY PROCEDURE

2.1. Properties of Goods: All information regarding the Product and its price is specified in the Product descriptions of the E-shop. Photos of the Goods provided in the E-shop are for illustrative purposes only. Due to the settings of the monitor (screen) used by the buyer, the colors, shape, or other parameters of the Goods may slightly differ from the real ones. The Buyer must in all cases follow the information specified in the Product description.

2.2. Price: The price of the Goods is indicated in euros, including the currently applicable VAT and other taxes. Delivery costs are not included in the price of the Goods (unless otherwise stated).

2.3. Payment: The Buyer can pay for the Goods in the following ways:

• using electronic banking;

• by payment card;

• by other payment methods specified in the E-shop.

2.4. Order Confirmation: The Seller confirms the order when the Buyer pays for it. The Buyer is informed about the order confirmation by email.

2.5. Obvious Error Safeguard: The Buyer agrees that the Seller has the right not to confirm or to cancel the order if, due to an obvious technical error (malfunction of information systems or a mistake), the price of the Goods was incorrectly indicated and it obviously does not correspond to the real market value. In such a case, the Seller immediately informs the Buyer, and all paid amounts are returned to the Buyer no later than within 14 days.

2.6. Invoices: The Buyer agrees that the VAT invoice will be provided to them electronically (sent by email) or physically together with the Goods.

2.7. Delivery Methods: Goods are delivered by the method chosen by the Buyer:

• to a parcel locker;

• by courier to the specified address.

2.8. Delivery Terms: The Seller delivers the Goods in accordance with the terms specified in the „Delivery Conditions“ section. The Buyer understands that in exceptional cases (e.g., due to the fault of logistics partners or unforeseen circumstances), delivery may be delayed. In such a case, the Seller undertakes to contact the Buyer and coordinate a new term.

2.9. Acceptance of Shipment: If the Buyer does not personally accept the Goods at the specified address, the Seller has the right to hand over the Product to another third party present at the specified address. The Buyer has no right to make claims regarding delivery to the wrong person.

2.10. Check of Condition (Important): At the time of handover, the Buyer, together with the courier (or when picking up from a parcel locker), must check the condition of the shipment and the Goods. If damage to the packaging is noticed (crushed, wet), the Buyer must note this in the handover documents or draw up an act. If the Buyer signs without remarks, the Goods are considered handed over in proper condition.

2.11. Transfer of Risk: The risk of accidental loss of or damage to the Goods passes to the Buyer from the moment the Goods are handed over to the Buyer.

2.12. Unclaimed Shipments: If the Buyer does not collect the Goods within the established term, the Parties agree on resending (in which case additional costs are paid by the Buyer). If it is not possible to contact the Buyer within 5 working days, the order is canceled, and the money is returned to the Buyer, after deducting bank fees and delivery costs.

3. ORDERING GOODS AND MOMENT OF CONCLUSION OF THE PURCHASE-SALE AGREEMENT

3.1. Conclusion of the Agreement: The Purchase-Sale Agreement between the Buyer and the Seller is considered concluded only when the Buyer forms a shopping cart in the E-shop, provides delivery data, confirms acquaintance with the Rules, and completes the payment. If the Buyer does not pay for the order, the agreement is considered not concluded.

3.2. Correctness of Data: When placing an order, the Buyer declares that they have the right to purchase the Goods and have provided correct personal data. The Seller is not responsible for delays in delivery or the consequences of errors if the Buyer provided inaccurate information.

3.3. Correction of Errors: Before confirming the order, the Buyer has the opportunity to review the cart and correct input errors. The Seller recommends carefully checking the quantity of Goods, the chosen delivery method, and contact details.

3.4. Information: After receiving the payment, the Seller sends an automatic confirmation to the Buyer by email. When the order is prepared and shipped, the Buyer is informed by an additional notification (email and/or SMS message).

3.5. Cancellation of Paid Orders: The Buyer understands that paid orders begin to be prepared for shipment immediately, therefore cancellation of an already paid order, exchange of goods, or correction of data is not possible. The Buyer has the right to use the right of return according to Chapter 6 of these Rules only after receiving the goods.

3.6. Unpaid Orders: If the Buyer chooses payment via electronic banking but does not pay for the order, the order is automatically canceled in the E-shop system after 24 hours.

3.7. Seller’s Right to Reject an Order: The Seller has the right to cancel a confirmed order (and return the money to the Buyer within 14 days) when:

• The Goods are not in stock due to unforeseen circumstances or supply disruptions from the manufacturer;

• Due to an obvious technical error of the E-shop system (as provided in point 2.5), the price of the Goods was incorrectly indicated;

• The Buyer’s actions raise a reasonable suspicion of abuse or harm to the operation of the E-shop.

4. PRODUCT QUALITY GUARANTEE AND SHELF LIFE

4.1. Quality Guarantee: The Seller guarantees that the Goods sold in the E-shop are of proper quality, i.e.:

• correspond to the description of the Product and have the properties specified in the E-shop;

• are suitable for use according to the purpose;

• correspond to quality indicators typical for goods of the same nature (cosmetic products).

4.2. Shelf Life: The Seller undertakes to sell Goods whose shelf life is sufficient for the Buyer to use them according to their purpose. In the descriptions of Goods with a short expiry date, the Seller provides a clear warning about it.

4.3. Visual Compliance: The Seller is not responsible for the fact that the photos of the Goods provided in the E-shop may slightly differ in color, shape, or other parameters from the real properties of the Goods due to the technical characteristics or settings of the monitor (screen) used by the Buyer. The Buyer must follow the textual information provided in the Product description.

4.4. Information about Ingredients: All information provided in the E-shop about cosmetic ingredients and their effects is for informational purposes only. Before using the Product, the Buyer must familiarize themselves with the information and instructions indicated directly on the Product packaging (label).

4.5. Quality of the Multi-purpose Voucher: The Seller ensures that the purchased Multi-purpose voucher will be technically sound and active throughout its validity period (12 months), if the Buyer complies with the rules for its use.

4.6. Consumer Rights: The guarantee provided by the Seller in no way limits the rights of the Buyer (consumer), which are established by the legal acts of the Republic of Lithuania upon purchasing a product of improper quality.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. Buyer’s Rights: The Buyer has the right to use the E-shop, purchase Goods and Multi-purpose vouchers in the manner established by these Rules, and demand that the Seller properly fulfill its obligations.

5.2. Buyer’s Obligations: The Buyer, when using the E-shop, undertakes to:

• Provide correct data: indicate the exact email address, phone number, and delivery data. The Buyer understands that an incorrect email can become an obstacle to receiving a Multi-purpose voucher or order confirmation.

• Safeguard login data: not to transfer their Account login data to third parties. If data is lost, the Seller must be informed immediately.

• Safeguard the voucher code: ensure the confidentiality of the purchased Multi-purpose voucher code. The Buyer understands that a unique code gives the right to purchase Goods, therefore if it is lost or publicized, the Seller is not responsible for the damage.

• Fair Use: not to use any automated tools (bots, scrapers) for data collection, not to copy the content, photos, or design elements of the E-shop without the written consent of the Seller.

• Payment: settle for ordered Goods and services on time.

• Inspection: inspect the received Product (label, ingredients, integrity of packaging) before starting to use it (see Chapters 4 and 6).

5.3. Seller’s Obligations: The Seller undertakes to:

• Create conditions for the Buyer to properly use the services of the E-shop.

• Respect the Buyer’s privacy and process Personal Data only in accordance with the Privacy Policy and the legal acts of the Republic of Lithuania.

• Make every effort to ensure that orders are fulfilled on time and with quality.

5.4. Seller’s Rights: The Seller has the right to limit the Buyer’s access to the E-shop or cancel the Account without prior warning if:

• The Buyer violates these Rules or tries to harm the operation, stability, or security of the E-shop.

• The Buyer uses someone else’s data or tries to cheat.

• It is necessary for technical maintenance, update work, or prevention of possible harm to third parties.

5.5. Use of Third Parties: The Seller has the right to involve third parties (e.g., logistics partners, payment collection operators) for the execution of orders without the separate consent of the Buyer.

6. EXCHANGE AND RETURN OF GOODS, WITHDRAWAL FROM THE AGREEMENT

6.1. Right of Return: The Buyer has the right, without stating a reason, within 14 (fourteen) calendar days to withdraw from a distance contract, except for the exceptions provided in point 6.2.

6.2. Return Exceptions (Important): The Buyer’s right to withdraw from the contract does not apply to:

• Hygiene and Health Protection: packaged Goods that were unpacked after delivery and which are unsuitable for return due to health protection or hygiene reasons. Cosmetic products are considered unpacked and unsuitable for return if, after delivery, their protective films, stickers, cap seals, or other elements ensuring the integrity and originality of the packaging were damaged.

• Digital Content / Vouchers: the return of Multi-purpose vouchers (vouchers), if the Buyer agreed that the voucher (code) would be generated and provided to them by email at the moment of purchase, thus losing the right to withdraw from the contract.

• Individual Orders: Goods that were manufactured or adapted according to the special instructions of the Buyer.

6.3. Return Procedure: To return a Product of proper quality, the Buyer must provide a free-form request to the Seller by email together with the purchase document within 14 days.

6.4. Condition of the Product: The returned Product must be:

• Undamaged and unused;

• In its original marketable appearance (protective films not torn, labels not damaged);

• In original and tidy packaging (with all accessories and instructions).

6.5. Return Costs: All direct costs of returning the Goods are paid by the Buyer. The Seller returns the money for the Goods and their delivery to the Buyer (except for additional costs due to a non-cheapest selected method) only when the Goods are returned to the Seller and their condition is assessed.

6.6. Refund: Money is returned within 14 calendar days to the Buyer’s bank account after the Seller receives the returned Goods or the Buyer provides proof that the Goods were sent.

6.7. Goods of Improper Quality: If the Buyer purchased a Product of improper quality (manufacturing defect or expired shelf life), they have the right to demand:

• to remove defects free of charge (if possible);

• to replace the Product with an analogous Product of proper quality;

• to reduce the price accordingly;

• to return the paid money (terminate the contract), unless the defect is minor.

6.8. Submission of Claims: When applying regarding a low-quality Product, the Buyer must provide evidence (photos, video, or description) by email and indicate the chosen method of legal protection.

7. LIABILITY

7.1. Limits of the Seller’s Liability: The Seller is responsible for malfunctions of the E-shop and the resulting damage only in cases where the damage occurred due to the Seller’s intentional actions or gross negligence.

7.2. Correctness of Data: The Buyer assumes full responsibility for the correctness of the data provided during registration or ordering. If the Buyer does not receive a Multi-purpose voucher or ordered Goods due to an incorrectly specified email address or delivery data, the Seller is not responsible for it.

7.3. Security of the Account and Voucher Code: The Buyer must protect their login data and the received Multi-purpose voucher code. If a third party, who received the Buyer’s data or code due to the Buyer’s own fault or negligence, uses the E-shop or the voucher, the Seller considers this person as the Buyer and does not assume responsibility for the lost value of the voucher.

7.4. Actions of Third Parties: The Seller is not responsible for damage caused by the actions or omissions of third parties (e.g., banks, payment operators, courier services, or internet providers), as well as due to circumstances beyond the Seller’s control (Force Majeure).

7.5. Individual Skin Reactions: The Seller ensures that all Goods are safe and certified, however, is not responsible for individual skin reactions, irritations, or allergies of the Buyer caused by a specific intolerance to ingredients. The Buyer must independently familiarize themselves with the composition (ingredients) of the Product before starting to use it.

7.6. Duty to Familiarize with the Rules: The Seller is released from any liability if the Buyer suffers losses because they did not actually familiarize themselves with these Rules, the Privacy Policy, or the information provided in the Product descriptions, although such an opportunity was provided to them.

8. FINAL PROVISIONS

8.1. Electronic Communication: The Parties agree that all information exchanged electronically (by email) is considered provided in writing and is binding on the Parties. Sending the Multi-purpose voucher code to the email specified by the Buyer is considered a proper transfer of the Product.

8.2. Communication Channels:

• The Buyer sends all notifications, inquiries, or claims to the email address specified in the „Contacts“ section of the E-shop.

• The Seller sends all notifications to the Buyer to the email address specified in their Account or at the time of ordering. A notification is considered received after 12 hours from the moment of its sending.

• The Seller may also contact the Buyer by call or SMS message to the specified phone number if necessary for the execution of the order.

8.3. Applicable Law: These Rules are drawn up and interpreted in accordance with the legal acts of the Republic of Lithuania.

8.4. Dispute Resolution: All disagreements are resolved through benevolent negotiations. If it is not possible to agree within 14 (fourteen) calendar days, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

8.5. Consumer Rights (VVTAT): A Buyer who does not agree with the Seller’s response can contact the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 85 262 67 51, website www.vvtat.lt) or fill out a request on the EGS platform: https://ec.europa.eu/odr/.

8.6. Amendment of Rules: The Seller has the right to unilaterally change the Rules. When the Buyer shops, the version of the Rules that was in force at the moment of placing the order applies.

9. GIFT VOUCHERS (MULTI-PURPOSE VOUCHER)

9.1. Purchase and Status: The Buyer can purchase an electronic gift voucher (hereinafter – Gift voucher) in the E-shop, which is legally treated as a Multi-purpose voucher.

9.2. Delivery: A gift voucher is a digital product. After successful payment, a unique voucher code is automatically generated and sent to the email address specified by the Buyer. The Seller does not assume responsibility if the code is not received due to an incorrectly specified email address or technical problems in the Buyer’s mailbox (e.g., full memory, the letter fell into the „Spam“ folder).

9.3. Validity Term: The gift voucher is valid for 12 (twelve) months from the date of its purchase. After this term expires:

• The voucher is automatically canceled and becomes invalid;

• The unused amount of money is not returned, and the validity term is not extended.

9.4. Usage Procedure (Single Use): The gift voucher works as a discount code that covers the amount of the shopping cart. The voucher is for single use, i.e., it can be used for only 1 (one) purchase:

• If the purchase amount (goods + delivery) is less than the value of the voucher, the difference is not returned to the Buyer and is canceled.

• If the purchase amount exceeds the value of the voucher, the Buyer must pay the difference by the chosen payment method.

9.5. Delivery Costs: The gift voucher can be used to cover not only the price of the Goods but also delivery costs (if the amount of the shopping cart does not exceed the value of the voucher).

9.6. No Summation of Discounts: When paying with a Gift voucher, other discount codes or promotions are not applied to the shopping cart. Discounts are not summed up.

9.7. Return and Exchange: A gift voucher cannot be exchanged for cash. Since the voucher is digital content provided to the Buyer immediately after payment, the 14-day right of return does not apply to it (except in cases where the voucher is technically damaged due to the Seller’s fault).